Can not find help

David Gould

• 2023年10月11日 13:05

I keep getting a message from Norton anti-virus about important High Risk updates available. When I try to install them, I get the message "Need to close program"  The program is closed. I have turned off Firewall and still can't do anything. Real Player support is terrible.

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  RN Support

  • 2023年10月11日 22:07

  When do you get this message? Is there a specific action you do when you get this "High Risk" message? Can you please send us a screenshot of this?

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  David Gould

  • 2023年10月13日 16:07

  Here are the before & after messages saying I need to update Real and the message saying I have to close the program. The program isn't open, so I don't know what it needs to close? Like all Real problems, I can't figure out how to attach the screenshots of this? I'll try it through my email program.

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  null null

  • 2023年10月14日 11:34

  does not sound legit.

  You download Norton From the Norton website?

  Contact norton tech support.

  Real does not have anything likr High Risk updates.

  Sounds Dodgy.

   

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  RN Support

  • 2023年10月16日 21:22

  David,

  Here are instructions how to capture a screenshot. 

  https://customer.real.com/hc/en-us/articles/204039473-Sending-a-screen-shot-to-Technical-Support-Windows-

   

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