We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.
We always recommend using our most current version, which is RealTimes. The PC version of RealTimes is compatible with Windows 10 and includes the Download This Video feature for the new Edge browser. In the following article you can find out more information about our latest RealPlayer Version:
Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. A subscription unlocks many more features than just the Plus features!
Read more about features and pricing: http://www.real.com/pricing?ref=cloud
If you wish to reinstall the previous version(RealPlayer Cloud), you can do so from this page: https://customer.real.com/hc/en-us/articles/204040003
Then, all you need to do to activate your Plus features is sign in. (However, you would not be able to take advantage of our cool new features, or get any updates for features like Download This Video.) If for some reason the additional software components do not install when you sign in, you'll need to take an extra step. At the top of your RealPlayer, if you are signed in, you should see your account name. Click on that, and then click "Activate RealPlayer." This should prompt the extra components to install, giving you access to DVD burning, MP3 CD burning, Cleaner, etc.