Unable to download

Dexter Lichtenstein

• 2018年10月09日 23:56

Message says no videos on this page

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  RN Support

  • 2018年10月10日 18:43

  Please follow these instructions to resolve the issue.

  1. Open RealPlayer.
  2. Click the RealPlayer logo on top left corner, then Check for Update:
  3. Check "Update to RealPlayer with RealTimes" and click Install.
  4. Follow the online instructions and update RealPlayer.
  5. Once completed, please restart computer.

   

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  Dexter Lichtenstein

  • 2018年10月10日 23:01

  Did the update. Still get same message

   

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  RN Support

  • 2018年10月10日 23:21

  Can you please let us know if you have the following folders:
  
  
  
  In addition, can you please confirm if you have the following file?
  
  File Name: downloader2.exe
  Folder: RealDownloader (C:\Program Files (x86)\Real\RealDownloader)

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  Dexter Lichtenstein

  • 2018年10月11日 01:41

  cannot finddownloader2.exe

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  RN Support

  • 2018年10月11日 19:43

  This means that RealPlayer was not installed properly. Please follow these steps to reinstall RealPlayer.

  Please note: If you have any playlists created, you will have to recreate them.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

   

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  Dexter Lichtenstein

  • 2018年10月11日 23:17

  Sorry. Not real computer smart. I do have downloader2.exe. So that is not the problem.

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  RN Support

  • 2018年10月11日 23:40

  We've sent you an email. We'll take it from there.

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