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Downloader STILL doesn't work

Win7 / Chrome, real downloader says "no videos to download" even on the realplayer test download video. Have tried everything, reinstall, reboot, restart downloander, bla, bla, bla... it still doesn' t work. I'm looking for alternatives at this point. VLC is a good player, any suggestions for a good downloader? Then I'll just uninstall real player and be done with them.

vinny brosch

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I try to download real player in my new computer with windows 10 sill I can't download it

null null 0 票
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Assuming you have the latest version (v.18.1.15.215), can you please tell us if you have any firewall installed in your computer? We have seen in certain cases that firewall software blocks Downloader to show up. Therefore please confirm.

Real CS 0 票
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Yes on v.18.1.15.215   Yes on Norton Anti virus smart firewall.  I turned firewall off and then Real downloader works fine.  I don't understand it because Real downloader is set to "allow" access in the Norton firewall.  Thanks.

vinny brosch 0 票
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Tried you recommendations and it still doesn't recognize videos for the download.  Windows 10 and used Google Crome.

 

Dave 

Dave Lane 0 票
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Dave,

Can you please do the following and let us know the version of videodl.exe

1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

2. Look for a file named videodl.exe and right click the file

3. Click the Details tab and let me know the Product version

Please note: If the version is not 2019.01.17, it means that you didn't follow the previously mentioned instructions or something didn't work right. In any case, can you please confirm?

Can you also go to C:\ProgramData\Real\RealUpgrade and let us know all the files and folders you see there? If possible, can you attach the file named RealUpgrade_18_1.xml and send it back to us, please?

Real CS 0 票