Error Message
I am getting an error message saying that a general error has occurred and the error is unspecified, more information is available through the RealNetworks Customer Support Website. This is preventing saved videos from playing. Any advise?
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Please follow these instructions to resolve your playback issue.
1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences.
3. In the Category pane, select Hardware.- Under Video Card Compatibility, move the slider bar Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart it, and sign back in.
- If this does not work, set Video Card Compatibility back to its default.0 -
I followed all of the directions, and still get the same error message
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What is the format of these saved files?
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The format is RealMedia HD
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Please send us a sample file you cannot play by following the steps from the below:
To send us a file up to 1 GB in size, please follow these instructions:- Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
- You will see instructions for attaching the file. Choose the file you want to send us.
- In the "to" section, enter "gsharma".
- In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
- Click Send.
We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.0 -
It appears that the email with the file attached is taking a while to send out. I do not know if the file will go through
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We received your file. We are able to play this video without any crashes.
Please follow the instructions from the below link to resolve your issue.
Please note: If you have any playlists created, you will have to recreate them.
Let us know if you are still having this issue.
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i keep getting this error message (A General Error has occurred) "end of file: error parsing ac3 audio stream", when trying to burn a DVD:
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Eartha,
Please uninstall RealPlayer and reinstall our latest version from www.real.com that fixes this issue.
If the issue persists, please start a new post.
Closing this post as it is an old one.
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