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unable to download from youtube

just paid out for real media the premium plus version only to find I cant download anything having tried about 20 differing videos and al of them coming back saying unable to download . I used to have the real downloader and used to be able to download with no problems

Paul Hicks

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We are not aware of any such issues. Would you please provide us with an example of a URL so we could test it in-house?

Please make sure you have the latest version of RealPlayer installed.

 

Real CS 0 票
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I tried a number of differing one that I had used many times before and don't have a clue how to find a url whatever that may be 

Paul Hicks 0 票
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URL is the website address of the video you are trying to play. Play a video and copy the full website address and paste it here.

Have you tried reinstalling RealPlayer?

Real CS 0 票
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I have just bought it again after the old one went wonky and installed it as directed over the old one as a newer version which according to your instructions was the correct thing to do . I'm no computer expert I just click the buttons I'm directed to and trust that the company im buying off has set everything up correctly .

Paul Hicks 0 票
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I have given up for today as its pointless everything I try does not alter it . well I suppose a lesson learnt about what I buy

Paul Hicks 0 票
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URL is the website address of the video you are trying to play. Play a video and copy the full website address and paste it here. This is important for us to know the issue better. Also, please send us a screenshot of the error message you see.

Real CS 0 票
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To Realpalyer, your "unable to download fix" does not seem to work. It didn't work for me and it seems by the comments below, it didn't work for them. Likewise, I was about to purchase the full Real Time verson, thinking it would make a difference. Due to the helpful comments below, I will save my money and not purchase the full version. It should point out, over the years I have used realplayer and it has been my go to in recent years until the last several months, sadly. RIP realplayer, RIP. 

Robert Craig 0 票