投稿

2フォロワー フォローする
0
Avatar

Real Player Settings

Dear Real,

 

I have attached a jpeg showing what the settings window in real player looks like on my laptop.  How do i fix it so that i can see all of it? Thank you.

 

Regards,

Senath Devinka Karunaratne

Senath Karunaratne

ログインしてコメントを残してください。

8件のコメント

0
Avatar

This is very strange. Can you please let us know what is your computer's display resolution?

Real CS 0 票
コメントアクション Permalink
0
Avatar

dear real,

sorry for the late reply

my laptop's screen resolution is set at 1920 x 1080

Senath Karunaratne 0 票
コメントアクション Permalink
0
Avatar

Would you please let us know what version of Windows is running on your computer?

Also, is your display settings at 100% or more?

Real CS 0 票
コメントアクション Permalink
0
Avatar

Hi

My laptop is running windows 10. i have attached a picture of the settings.

Senath Karunaratne 0 票
コメントアクション Permalink
0
Avatar

Dear Real,

I tried everything you asked but the problem still persists. Do you think it has something to with the settings of my graphics card?

Senath

 

Senath Karunaratne 0 票
コメントアクション Permalink
0
Avatar

Dear Real,

 

Sorry to be annoying, but I need to access Real Player's settings urgently.  Are you working on fixing the problem? Please let me know. Thank you.

 

Regards,

Senath Devinka Karunaratne 

Senath Karunaratne 0 票
コメントアクション Permalink
0
Avatar

We are still investigating this issue. It seems to be rather strange because we have not encountered this ever and no one else has complained of this issue.

Would you be able to send your Dxdiag report to help@real.com?

To gather the Dxdiag report, please follow these steps:

1. Click the Windows Start button.
2. Click Run.
3. Type in "dxdiag" (without quotes).
4. Click OK.
5. Once it loads, click Save All Information.
6. Save the file named dxdiag.txt to your desktop and attach it to your email.

Real CS 0 票
コメントアクション Permalink