We see that you have an active RealTimes Premium plan under your email address. First, you need to ensure you have the latest version of RealPlayer installed. RealPlayer SP was a very old version and our current version is RealPlayer v.18. You can follow the instructions from the below link to make sure you have the latest version of RealPlayer.
Once you have the latest version of RealPlayer installed, you will need to sign into RealPlayer to activate the Plus features. Here are instructions to sign in:
Please let us know if your issue still persists.