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Can't Access My Premium Services

I am paying the $4.99 monthly fee, but unable to download premium services to burn vcd. I have Real Player SP.

Naomi Braine

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We see that you have an active RealTimes Premium plan under your email address. First, you need to ensure you have the latest version of RealPlayer installed. RealPlayer SP was a very old version and our current version is RealPlayer v.18. You can follow the instructions from the below link to make sure you have the latest version of RealPlayer.

https://customer.real.com/hc/en-us/articles/204040083

Once you have the latest version of RealPlayer installed, you will need to sign into RealPlayer to activate the Plus features. Here are instructions to sign in:

https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

Please let us know if your issue still persists.

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had realplayer plus cant get it again you have to pay again  how com

charlie kelly 0 票
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do you have to pay every year is that what ye are tell me

charlie kelly 0 票
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Charlie,

We see a free account under your email address. Do you have an alternate email address where you have your RealPlayer Plus under? 

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I paid my money for my premiums an I can't use them.. you have no customer service.. support ....if I can't use my services I want my money refunded.. oh I will report you to the BBB..!!!

Miguel Negron 0 票
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Miguel,

We don't see a paid account under your email address. Please provide the email address you have your account so we can take a look at it.

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