REALPLAYER PLUS NEVER WORKED

TED WINTERCORN

• 2020年02月06日 22:31

I have tried many times to burn DVD's, varying different ways of setting up the process, but I keep getting a “runtime error: use of invalid editor "Stream::StreamFileEditorBase"” message. In all the online “support” pages that are provided, I have found no reference to that specific error message.

In consideration of all the time I have invested trying to get this software to work, to no avail, I think I am justified in requesting a refund of my $39.99.

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  RN Support

  • 2020年02月07日 00:32

  Usually this happens when there are faulty files or a bad installation.

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

  If the issue persists, please let us know. 

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  TED WINTERCORN

  • 2020年02月15日 17:29

  I followed the "delete" instructions recommended in the link below and when I reloaded and tried to burn a single video, it worked fine. But when I loaded several video clips (total of about 90 min.) I got the same error message as before.

  Any ideas?

  Thanks

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  RN Support

  • 2020年02月17日 23:54

  This basically means that some file within your library is corrupted. The best solution is to use RealConverter and convert all your videos to MP4 (even if it is in MP4 format). This step will ensure the files are compatible with RealPlayer's burn feature.

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