We don't see a paid account under the email address used in this post. Do you have an alternate email address used to purchase RealPlayer? Please note: We have RealPlayer Downloader Express and RealPlayer Plus as the paid versions. Downloader Express is a step down version RealPlayer Plus. To learn more about the differences, please click the link below.
That being said, you will need to sign into RealPlayer with the email address used to purchase the product. Signing will activate your paid features. Here are instructions to sign in: