My Upgrade or My Money Back Please

Dennis Butler

• 2021年07月31日 20:33

I provided my credit card information and clicked the link to download the software and now my session is expired?

It appears this is happening to others?

The link for my receipt is: https://order.real.com/rn/showReceipt?p=6011#

I want an immediate refund or I want my premium software I paid for, or I will file an immediate fraud claim with the Federal Trade Commission.

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  James Owen

  • 2021年08月05日 20:38

  I compleyty agree with Mr. Bulter above. 24.99 for what? no difference now than when I was $25 richer. I'd love a refund or be able to enjoy whatever the special ffeatures are supposed to be.  Whaty am I supposed to not\ce other than Player is having more  freeze ups. Once for every time I use it.

   

  Pleease advise,

  Order #:

  A-S00247673

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  RN Support

  • 2021年08月17日 18:11

  Dennis,

  Our records indicate that you were refunded your purchase yesterday and an email was sent to confirm the refund.

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  RN Support

  • 2021年08月17日 18:13

  James,

  We see you have an active RealPlayer Plus v.2020 under your gmail address. You will need to sign into RealPlayer to activate your Plus features. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  To learn the difference between the various versions of RealPlayer we currently offer, please click this link.

  https://customer.real.com/hc/en-us/articles/360034009533-Difference-between-RealPlayer-Free-Downloader-Express-and-Plus-versions

   

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