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Realplayer 20.0.5.308 Slow download speed

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23件のコメント

  • 正式なコメント
    Real CS

    We have identified the slow download speeds. Our engineering team is looking into it. Unfortunately, we don't have a workaround at this time. We have added your email address to the list of affected users and we will email you as soon as the issue is identified & resolved.

  • Thayne Jensen

    Same here - same Realplayer version, and using current Chrome. My download speeds just tested at 97 mbps, so 0.50 mbps is not acceptable for a paid Plus account.

    0
  • Katie Bartz

    My download speed is crawling as well with the paid version...it used to work faster if I restarted the desktop service...but now waiting hours for a couple minute video to download.  My ISP connection speed is NOT the issue...

    -1
  • Ken Koehler

    Experiencing the same slow download speeds (.43 Mbps) since the new update.  What's going on?

    0
  • null null

    My download speed is crawling as well with the paid version...it used to work faster if I restarted the desktop service...but now waiting hours for a couple minute video to download.  My ISP connection speed is NOT the issue...

    0
  • null null

    I too have extremely slow downlaods the best weeks. My download speed is on my ISP is over 800Mbps... and downloads through the realplayer downloader is .032 mbps ... what have they done to the latest version of real player software ? One and awhile I hit cancel and restart a download and then it goes back up to over 100+ Mbps... but the past few days even that doesn't help. I too have had the purchased version for years now.

    0
  • carl-henrik caldaras

    I have same problem is go only up to 44 mbps

    0
  • Carl Roepe

    My issue with download speeds are specific to YouTube if that helps. 

    0
  • Thayne Jensen

    FYI... I contacted RealNetworks Support yesterday about this slow download issue and they replied with the following email message: 

    "Thank you for contacting RealNetworks Customer Support. We have identified the slow download speeds. Our engineering team is looking into it. Unfortunately, I don't have a workaround at this time. However, I will email you as soon as the issue is identified & resolved."

    This tells me that they know about the slow speed issue, but don't know when it will be fixed. My guess is that it will be fixed in a future update. I am not sure what else can be done here.

    0
  • Carl Roepe

    Thank you for the heads up.  It is appreciated the extra effort to post your findings and response from RealNetworks.  Thank you 👍

    0
  • null null

    Super slow download speed. Useless as is.  Please fix!!

    0
  • null null

    same, about 0.5 Mbs, payed version, useless. They shoud start  to return money to customers, almost every new version has problems. It seems they are not testing new versions enough. I reload the video page 10  times, but always slow.

    0
  • null null

    And since i am experiencing the same thing, I ALMOST got Premium just to get past this slow downloads.

    GLAD I DID'nt! 

    0
  • VINCENT PAOLA

    yes

    0
  • Ralph B. Shavers Jr.

    Yep.  Glad to see that I'm not crazy.  Ran through damn near every networking trick in the book, but sill cannot break 0.4 Mbps.  I have a paid account as well, so it does really suck when you get a degradation in service for more than a couple of days.  Hey Real.com, contact ALL of your customers when the issue has been resolved, PLEASE.

    0
  • chris miller

    I am glad to see that it is not just me!  

    0
  • null null

    "They" are taking way to long to resolve this slow download problem. It didn't just start a few days age, it has been happening at least for the past month. RealNetworks please WAKE UP! R.B. Shavers Jr. is right. Must let us know when the problem has been resolved.

    0
  • null null

    So glad to find out it is not just me.... my download speeds are ~0.53 Mbps.... which is CRAWLING compared to what it was before the last update. I am following this thread now, hoping they fix this very soon.  Disgusting & completely unacceptable. 

    0
  • Brad Ake

    Same issue.  Very disappointing..

    0
  • Harry Jaaskelainen

    Same issue.  Very disappointing..

    0
  • Thayne Jensen

    Folks, I just got this email message from RealNetworks Support regarding the slow download speeds. I have not tried it yet, but will after work this evening. Best of luck!

    "We have good news! Thank you for waiting patiently while we worked on fixing the slow download speeds. We updated RealDownloader so your downloads are faster. To update your RealDownloader, please follow these steps.

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show slow download speeds)
    2. Close all Windows
    3. Restart your PC (This will update your Downloader in the backend)

    Now try your video. If the issue persists, please let us know."

    0
  • Thayne Jensen

    OK... I had to give the "fix" that I posted above a try - work will have to wait. I followed the above instructions exactly. The first Youtube music video download was at 0.20 mbps. I stopped the download, closed all my computer windows, and rebooted my PC. Once my PC was rebooted, I immediately went back to Youtube and proceeded to download the same video that I cancelled previously. The new speed reached 18.0 mbps by the time it finished the download. This is a huge improvement in speed. I now feel that purchasing the Plus upgrade was worth it assuming the speeds stay at the faster levels. I hope your download speeds are better after this "fix".

    0
  • Ralph B. Shavers Jr.

    Things appear to be working now.  I use the Brave browser by default, but I keep other browsers loaded on my system.  I found that I had to perform the repair steps in Firefox first, then reboot my system.  After the reboot, I ran RealDownloader from the dropdown tab at the top of the window in Firefox.  When downloading a video from YT, the speeds had improved up to 16Mbps in the Firefox browser.  I then closed Firefox and opened Brave and performed a similar YT download by running RealDownloader from the START menu since I do not get a dropdown tab in the Brave browser.  The download speeds in the Brave browser had also improved, up to 16 Mbps.  Hopefully there are no shenanigans after the fix.  System users have to be wary these days...

    0

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