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Premium DVD BURNER NOT WORKING

I HAVE PAID FOR THE UPGRADE AND NOW IT IS SAYING MY PREMIUM DVD BURNER IS DISABLED AND I AM GETTING FRUSTRATED WITH THIS ALREADY..I PAID FOR THE PROGRAM AND THE BURNING CAPABILITY NOW I CAN NOT DO EITHER AND WANTING TO GO AHEAD AND CANCEL EVERYTHING IF IT ISN'T FIXED. MY EMAIL I USE IS SHESOFLY79@GMAIL.COM I WOULD LIKE AN ANSWER WITHIN 24 HOURS THANK YOU

traci Miles

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Traci,

Please follow the instructions from the below link to resolve your issue.

https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

Please note: If you have any playlists created, you will have to recreate them.

Once you have reinstalled RealPlayer, please sign in to activate your Plus features. Here are the instructions to sign in:

https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

Please let us know how it goes.

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