Missing videos after HD crash

Glenn Heard

• November 22, 2022 16:56

My HD crashed and I now have no videos in my Realplayer. I thought that my payment each month for many years was for Storage on the Net.  What do I do now?

Thanks,

glenn

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  RN Support

  • November 22, 2022 21:10

  We see you have an active RealTimes Premium (Monthly) plan. We only store videos if you have uploaded to the Cloud. We don't have access to any videos that are stored locally on your PC's hard disk won't. Looking at your Cloud account, out of 28.25GB of Cloud storage, you have 26.31 of available space. This means that you have less than 2GB of videos stored in the Cloud. To access these, please make sure you are signed into your account. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  You will need to contact your local IT technician and see if you are able to retrieve your files from the crashed hard disk.

   

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