your software wont let me log in. says no internet

keith engie

• December 17, 2016 04:35

I bought the pro software a couple of years ago. the app still says pro but it will not let me sign in. says not connected to the internet. now when i come on here and log on it says i have the free one. I thought you said it was a one time charge. NO WAY will you get any more money;

 

keith engie

xxxxx@live.com

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  Arvin

  • December 17, 2016 22:54

  To resolve this issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040753

  Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in RealPlayer 18/RealTimes these features are available only with the purchase of RealPlayer Plus or a subscription to RealTimes Premium or Unlimited. In order to learn more, visit the article:

  https://customer.real.com/hc/en-us/articles/204043263

  Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

   

   

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