Can't download using the RealCloudDownloadertool exe

Jeff Holub

• February 16, 2017 18:27

I run the exe and browse to my location where I want to download my videos to but it states I have 0 files to download. 

When I try to view my videos on the web, it shows I have 21 videos but I cannot view them and it gives a warning "We are still processing your video. Please check back shortly."

Something is definitely not working.

Thanks,

Jeff

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  Arvin

  • February 17, 2017 16:54

  I can see that you've got a Free account also see that your Cloud storage space is empty.
  
  Please note that the bulk download tool is intended to download only the files uploaded to your Cloud. For more information, click here: https://customer.real.com/hc/en-us/articles/115001641267
  
  You can check your Cloud content -- here's how:
  1) Go to https://realtimes.real.com/account#login.
  2) Sign in with your credentials (i.e. Your email address and your password).
  3) Select the ''Photos & Videos'' section and make sure that there are no files uploaded to your Cloud.
  
  If you have additional questions, please let us know.

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  rosemary schiavo

  • September 30, 2024 20:39

  Rose won't let her burn any DVDs plus she f***** with her account

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  RN Support

  • October 02, 2024 20:02

  Rosemary,

  We see that you purchased RealPlayer Plus 22. If you installed RealPlayer 24, you will need to upgrade to activate Plus features in RealPlayer 24 as this is a different product with additional new features. 

  If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

  Once you have installed RealPlayer 22, you will need to sign into it to activate your Plus features.

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