Cannot download HD quality video after I update my Realdownloader yesterday

Steve chen

• September 25, 2017 17:10

After I update my app. I was not able to download HD quality video. When I check HD quality choice. It gave me a blank window and doing nothing after that. Please help. 

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• Official comment

  

  Maria

  • September 26, 2017 15:09

  Hello.

  Please note that the HD download option (above 720p (Upto 4K)) is a paid feature.
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  Frank Czerwonka

  • February 01, 2021 05:34

  What is a paid feature?  I upgraded to Plus and still have the same problem even though the plan says 'Up to 4k high resolution downloads'.  Won't go past 720p.  And download speed is also similar to old one.  Thanks

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  RN Support

  • February 04, 2021 01:38

  Frank,

  We see an active RealPlayer Plus associated with your account. You will need to sign into RealPlayer to activate your Plus features which includes faster and higher resolution downloads. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

   

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