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can't download

error code 2147467259  could not create actor-guid

Gary Mack

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Hello,
Our technical department is currently investigating the problem you describe and they need some additional information to continue their research. Therefore, kindly answer the questions below.

1. Send us some URLs (links) of the videos that cause the error message
2. What Windows version are you using? (Windows 7, 8, 8.1. or 10?)
3. What browser version are you using when downloading? Here's how to tell: Find browser version
4. Go to the following location on your PC and let us know if the you can find the files listed below: C:\Program Files (x86)\Real\RealDownloader

- cpprest140_2_8.dll;
- downloader2.exe;
- recordingmanager.exe.

We apologize for the inconvenience caused and appreciate your cooperation.

Maria
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7 comments

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If I'm in YouTube and wish to download a movie, I get this message attached.

Dalton Edwards 0 votes
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Denis,

We have stopped supporting the Mac version of RealPlayer. We apologize for the inconvenience.

Real CS 0 votes
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all those files are there 

cpprest140_2_8.dll;
- downloader2.exe;
- recordingmanager.exe. 

still can't downloader anything 

PHILLIP ATTIDORE 0 votes
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Phillip,

Can you please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. We would like you to click the Details tab and let us know what the Product Version is?

Please note: It should be 2020.01.24

Real CS 0 votes
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