I have two bills - one for 29.00 and the other for 99.00. Please cancel the one for 99.00.
I'm being charged $4.99 twice a month for Premium. Please get rid of the second charge.
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I made a mistake signing up. I am charged 29.00 and another charge of 99.00. Cancel the 99.00 amount. That is error, mistake during the registration - signing up process.
We have cancelled your RealTimes 100GB Annual plan and refunded your charges of $99.99.
You will still need to sign into RealPlayer to activate your Downloader Express features. Here are instructions to sign in: