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James Ives

• November 14, 2017 16:49

Ive had had a RealPlayer Premium account for years.

As of late last two weeks the program will not let me sign into my account. Tells me to restart (Reboot).Doing this accomplished nothing.

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• Official comment

  

  RN Support

  • November 14, 2017 21:44

  You can try the following troubleshooting steps.

  https://customer.real.com/hc/en-us/articles/204043323--Currently-not-connected-to-RealTimes-RealPlayer-Cloud-

  https://customer.real.com/hc/en-us/articles/204040753--Not-connected-to-internet-error-when-signing-in-on-PC

  Sent you an email as well. We'll take it from there.

   

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