When signing in I get an error saying "You are not connected to the internet" even though I am connected. What can I do about this?

Connection errors that occur on a recurring basis indicate a problem with the application's connection configuration or your Internet connection. To allow the application to connect, you may need to reconfigure either the application or your security software.

Troubleshooting solutions: You don't have to do all of these! Try the first, then try connecting again. If you still get the error, try the next solution, until you connect.

Solution 1: Manually start the RealTimes Desktop Service.

Click here for instructions.

Solution 2: Reset your Web Browser

Your web browser may be blocking communication with the Internet. To fix it, you'll need to reset your web browser. This involves clearing out old temporary internet files and resetting privacy and security settings.

Solution 3: Configure your firewall or security software to allow the application access to the Internet.

Personal firewall software will often block programs from connecting to the Internet. You will have to configure the software to allow realplay.exe to have two-way access to the Internet so the application can have full access to the Internet. Please see this article, or consult the manufacturer of your firewall software if you are unsure how to grant this access.

Corporate local area networks (LANs) or commercial Internet Service Providers (ISPs) often use a firewall or proxy to limit traffic and protect their users' computers from unauthorized access. If these ports are specifically restricted by your firewall, you will need to configure your Connection Preferences to use your firewall's settings.  Please review the default ports for RealTimes (or RealPlayer) for further assistance.

Solution 4: Manually configure Network Transports to use HTTP only.

On some networks, you may need to configure the application to use the HTTP Only option to connect to the Internet. This option allows an application operating behind strict firewalls to access network traffic; however, quality may not be as good as with other connection options.

1. Click the the RealPlayer logo in the upper left of the player, then choose Preferences.)
2. In the Category pane under Connection, click Network Transports.
3. Select the Manually configure connection settings check box.
4. Click the RTSP Settings button.
5. Clear the top three boxes, then make sure the Attempt to use HTTP for all content check box is selected.
6. Click the PNA Settings button.
7. Clear the top three boxes, then make sure the Attempt to use HTTP for all content check box is selected.
8. Click OK twice to save your changes, then try to connect again.
 
Solution 5: Contact your ISP or network administrator for assistance.

If you are still unable to connect, the problem may be with your computer network settings. Contact your Internet Service Provider (ISP) or network administrator for the information you need to regain connection.