DVD burning issue

George Burrisson

• April 06, 2017 13:28

I have uninstalled Relaplayer 16. to install Realplayer 18. but I cant get my Dvd burner what I have all ready paid for when i had 16. it wants me to pay again.

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  Viswanathan S

  • April 06, 2017 20:25

  I've sent a message to the email address associated with your account. Please check your email inbox.

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  null null

  • May 11, 2021 01:43

  Hi

  i have wasted 4 discs now keep getting "DEVICE ERROR SENSE CODE (03 22 01)"   ?????????????

  When burning goes on and on with a loud sound and then this message pops up when burning, then message and the disc is useless cant use gain

  Can you tell me what this means ?  i cant even see this wording on real or the net ???   seems strange

  Can you help, not going to try anymore till i know what this means 

  jafrench45@yahoo.co.uk

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  RN Support

  • May 25, 2021 19:24

  This error indicates that you have a hardware error. Either the disks or your DVD drive is causing the failure. 

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  Dhanifu Kumbufu

  • January 04, 2022 03:46

  I have the yearly All Access Premium plan so that I can burn dvds, but I am finding that I still cannot burn any dvds, even though I have already allowed RealPlayer to download video burning support software to my computer. I have already paid for RealPlayer 20/20 Plus and it has worked out fine me so far, but if my paying for a yearly plan is not going to translate into a substantive service, then I will have to take this issue to an agency get this problem of a fraudulent service resolved.

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  RN Support

  • January 10, 2022 17:09

  Dhanifu,

  Can you please let us know what error you get when you burn videos to a DVD? The error message will indicate where and what the problem is.

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