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RealPlayer 20/20 Plus Create Story

Hello,

I purchased the 20/20 Plus plan in order to be able to do the premium video stories.  I had used it before to make memorial videos with RealPlayer 18 and I am currently trying to make one for my mother.  I have logged in with my regular login, as well as running the app as an administrator and re-verifying my email once I logged back in, but whenever I go to the album and try to use the premium features, it says that I still must purchase them.  I have included screencaps. I would appreciate a response as quickly as possible as I need to provide something to my family.

Domingo Rodriguez

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Hello,

Yes, I am logged into the PC app.  It is the same login for both the web page as it is for the app.  I tried deleting the cookies for the app and still have the same problem.  When I try making the story, it restricts the duration to 30 seconds, only certain transitions, and doesn't allow me to choose my audio files.  

Domingo Rodriguez 0 votes
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On your RealPlayer PC App, do you see a star (*) before your name on the top right corner?

Can you please reinstall RealPlayer and see if that fixes it? 

Real CS 0 votes
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Hello,

  I have tried a couple of times uninstalling, rebooting, and reinstalling RealPlayer and the issues persist.  I have the gray star next to my name when I log in, and I can access other features like private mode, and CD/DVD burning.  But when I go into the albums to create the story, all the features still have the gold star next to them.  And again, only limits to the 30-second duration and can't remove the watermark. I have also noticed that in the activity center there has been perpetually one notification and a spinning circle to show a transfer, but when I go in there, I show no transfers.  I also hit cancel all transfers when I am in that tab, but it does not seem to do anything.  

 

 

Domingo Rodriguez 0 votes
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