Download box does not show

When I point to the middle top of the screen with the pointer the download box does not appear.

Vince Garofalo December 21, 2020 20:20

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Can you please let me know which web browser you are using? And what language is the web browser set to?

Have you tried reinstalling RealPlayer?

Real CS December 22, 2020 15:13 0 votes

English. Google chrome. I don't see restart on the list with help etc.

Vince Garofalo December 22, 2020 15:33 0 votes

What is the version of RealPlayer? Here are instructions to know your version.

Real CS December 22, 2020 15:34 0 votes

I tried reinstalling many times

Vince Garofalo December 22, 2020 15:34 0 votes

Please let us know the version you have installed.

Real CS December 22, 2020 15:40 0 votes

Sorry, real times just like the example

Vince Garofalo December 22, 2020 15:48 0 votes

Please follow the instructions from the below link and let me know the correct version number.

Real CS December 22, 2020 15:50 0 votes

20.0 2 316

Vince Garofalo December 22, 2020 16:04 0 votes

You have the correct version but something is not right with the way it is installed. Please follow the instructions from the below link.

Once you have reinstalled RealPlayer, please do restart your computer and try again. Please also try with a different browser.

Real CS December 22, 2020 16:14 0 votes

Hi, I did everything as you said even tried another browser. It still doesn't work!

Vince Garofalo December 22, 2020 20:28 0 votes

We sent you an email. We'll take it from there.

Real CS December 22, 2020 22:45 0 votes