RealPlayer 20/20 install never finishes - need old version ASAP

Frederick Hall

• March 11, 2021 20:39

After unsuccessfully trying, for 3 days, to install 20/20 on 2 computers...I've had enough.  The installation hangs 75% of the time and the applications don't function.

I tried to download the old version at https://cache-download.real.com/free/windows/installer/player/rt1/T10ENFI/RealTimes-RealPlayer.exe but the page won't load.

Please email me an installation file for the previous version so I can get back to work.

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  RN Support

  • March 13, 2021 21:14

  First, please follow the uninstall instructions from the below link even though the installation didn't complete successfully.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Once you have done this, please try once again to install RealPlayer v.18 and if possible with a different web browser. Here is the link.

  https://customer.real.com/hc/en-us/articles/360057971913-Installing-RealPlayer-v-18

   

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  Frederick Hall

  • March 17, 2021 00:39

  Thanks for the new link.  I did the clean uninstall and reinstall.  I now have installed Product version 2020.03.01, file version 2020.3.1.0.  But I still cannot open Realplayer. Plus, I cannot sign in to activate my premium subscription.  Do I need to go all the way back to RealPlayer Plus 16?  I need this to start working!!

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  RN Support

  • March 29, 2021 23:09

  We sent you an email. We'll take it up from there.

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