Premium Plus Features
Can you please fix premium plus link. the link keep telling me upgrade to what i have paid for i have sing in and have not access to premium features. i look forward to hearing for you to fix the link
Think you
-
Please fix my premium link. Telling me to upgrade to whai I already paid for months ago Please fix link and let me know
0 -
Phillip,
We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.
If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.
0 -
Doug,
We see an active RealPlayer v.2020 under your email address. You will need to sign into RealPlayer to activate your Plus features. Here are instructions to sign in:
https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer
0
Please sign in to leave a comment.
Comments
3 comments