freezing while downloading

Ron Abramson

• September 14, 2023 21:54

I use win 11, MS Edge.  I will have 10-15 downloads completed. Using download videos from the bottom rt of taskbar.  1 at a time, and after downloading 10-15 the laptop freezes.

I have virus protection and have run adwarecleaner.  I have also run chkdsk fixing any errors.  Lastly I have run bios level equipment testing which all pass.

 

Any help?

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  RN Support

  • September 20, 2023 15:17

  How much of disk space is left in your C drive? Also, can you please change the download path (for testing purpose) to a folder on your Desktop and try downloading multiple videos? Can you please let us know if your laptop still freezes this way?

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  Ron Abramson

  • September 20, 2023 19:24

  There is 280 Gig free space left on a 500 gig C: Drive.

  Changing to a desktop folder makes no difference.

  What I do notice is any open (not minimized) program responds fine. 

  It is just trying to access anything from the taskbar that does not respond. Even when the program is open, if it is minimized or not open yet it is not accessible.  

  If I ctrl/alt/del sign-out, sign back in everything is accessible. 

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  RN Support

  • September 20, 2023 20:05

  Thank you providing the additional information. We sent you an email. Please respond to it.

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