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Realplayer cannot download videos on this page



  • RN Support

    As responded in another post, Facebook made major changes on their end so you can't download from Facebook at this time. We don't control how websites manage their content so at this time you will not be able to download from Facebook. However, our engineers are looking at it.

    With regards to your "can't connect to server" message, please "over-install" RealPlayer by going to Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted. If the issue persists, please let us know.

  • Frank Byrd

    I am also having the same problems downloading videos. My problem is trying to download from you tube. It always says real player cannot download video from this page. I had no problems when I used the free version. Extremely frustrating. Will you e-mail me with a solution ?

  • RN Support


    Can you please let us know the following information:

    Please go to C:\Program Files (x86)\Real\RealPlayer.
    Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.


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