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Cannot download YouTube videos

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12 comments

  • RN Support

    We are noticing that this is a new type of error message coming from YouTube only. YouTube seems to have made changes on their end. Our engineers are trying to understand what changes they've made so we can come up with a resolution.

    -1
  • John Iamarino

    Can I assume you're working on resolving this problem and will respond to this post when you have corrected it? Without the ability to download YouTube videos, a subscription to Real Networks is of very little practical use.

    0
  • RN Support

    Yes, you will be notified via email. We also feel YouTube is blocking certain users from downloading their videos. As a workaround, you can contact your ISP and ask them to provide you with a new IP address. Once you get a new IP address from your ISP, YouTube will detect this new IP address and think that you are a new user and shouldn't block you.

    0
  • John Iamarino

    Hello. Taking your advice, I took off my Norton anti-virus VPN and used a static IP address and it worked -- I am now able to download YouTube videos as before. I thank you for the recommendation!

    0
  • Ng Lay Yean Agnes

    Hi ,I have upgraded and paid $39.99 plan yesterday but untill now still unable to download  youtube  video . Can pls help?

    0
  • RN Support

    Ng,

    We are noticing that this is a new type of error message coming from YouTube only. YouTube seems to have made changes on their end. Our engineers are trying to understand what changes they've made so we can come up with a resolution.
     
    Are you able to download this video?
     
    https://vimeo.com/channels/staffpicks/1014222807
     
    If you are able to download this video, we also feel YouTube is blocking certain users from downloading their videos. As a workaround, you can contact your ISP and ask them to provide you with a new IP address. Once you get a new IP address from your ISP, YouTube will detect this new IP address and think that you are a new user and shouldn't block you.

    0
  • Peter M Reis
    I am unable to download any videos on the YouTube website. See below for information for OS, RealPlayer, and screenshoots. 

    Computer OS: Windows 11 Home Insider Preview

    Current Plan: RealPlayer 24 Plus

    1. I have uninstalled and re-installed RealPlayer 24 Plus. No luck.
    2. I can't download from Microsoft Edge and Google Chrome. No luck.  
    3. YouTube URL's: 
    https://www.youtube.com/watch?v=IeIiZ7TzHhg
    https://www.youtube.com/watch?v=BpcGCarEiHk
    https://www.youtube.com/watch?v=vUpaUXN-hIA
    https://www.youtube.com/watch?v=R5syB06GM7Y

     

    Thank you. Pete

    0
  • RN Support

    Peter,

    Are you able to download this video?
     
    https://vimeo.com/channels/staffpicks/1014222807
     
    If you are able to download this video, we also feel YouTube is blocking certain users from downloading their videos. As a workaround, you can contact your ISP and ask them to provide you with a new IP address. Once you get a new IP address from your ISP, YouTube will detect this new IP address and think that you are a new user and shouldn't block you.

    0
  • Manfred Pelz

    VPN-Land wechseln schon klappts jedenfalls bei NORTON

    0
  • Peter M Reis

    Yes. I am able to download the movie. Thank you. 

    0
  • RN Support

    Peter,

    The solution would be as I mentioned previously, you can contact your ISP and ask them to provide you with a new IP address. Once you get a new IP address from your ISP, YouTube will detect this new IP address and think that you are a new user and shouldn't block you.

    0
  • Peter M Reis

    Okay. Thank you. Pete

    0

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