Unable to connect with Realplayer on PC

Nina Hossam

• October 01, 2024 21:48

Hello, I’m unable to access my Realplayer’s PC Library. I have made sure that via Preferences, Mobile access is enabled. But that didn’t work. I have the most updated version: RP 24. Then I have deleted the application from my PC and reinstalled as recommended by you on a similar post. Same issue still persists: unable to connect and to make sure I’m connected to the same WiFi. I only have one WiFi network. Is there a solution to that problem? I have always loved RP and used it to play my music and videos. Thanks in advance.

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  RN Support

  • October 02, 2024 21:01

  Which OS is your mobile device on? We assume you are logged into RealPlayer with the same email address on both the PC and mobile, correct?

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  Nina Hossam

  • October 02, 2024 21:08

  My iPhone’s latest iOS 17.6.1. iPhone 11.
  Yes, I’m using the same email address for both.

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  RN Support

  • October 02, 2024 21:24

  We just tested this on an iPhone running the same version of iOS and it connected without any issues. We are able to see the videos stored on the PC directly from the iPhone. Something else must be blocking. We will send you an email and take it from there. Please respond to our email.

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  Oliver Grant Cooks

  • April 14, 2026 08:38

  That does sound frustrating, especially when features you rely on suddenly seem to disappear. Sometimes after updates, certain options like Advanced Settings can get hidden or reset, so a clean reinstall or checking deeper preferences can be worth a try.

  I ran into a similar situation before where expected options weren’t clearly visible and had to look things up externally just to understand what changed. For reference, I found it helpful to look at clearly structured info pages like this one: Location details for applebees where details are laid out in a straightforward way.

  Hopefully the RealPlayer support team can confirm if this is a bug and help restore those missing features soon.

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