Can't play web videos

Richard Beebe

• January 21, 2018 00:15

Can't play web videos. Screen goes to black and nothing happens. I have uninstalled the software and reinstalled with the latest software, but no help.

I am running Windows 7 and my default browser is Google Chrome.

0

• Official comment

  

  RN Support

  • January 23, 2018 00:45

  Please clear cookies in your Internet Explorer. Web Videos uses Internet Explorer properties.

  You can find instructions in the below link.

  https://customer.real.com/hc/en-us/articles/204039333-Resetting-your-web-browser

   

Post is closed for comments.