Resetting your web browser

How do I delete my browser's temp files and change the privacy and security settings?

If you click a link and nothing happens, or a download doesn't work, your web browser may be blocking RealNetworks' communication with the Internet. To fix it, you'll need to reset your web browser. This involves clearing out old temporary internet files and resetting privacy and security settings. After completing these steps, you will need to log back in to any website that requires a membership to access.

Note: If you are at work, you may want to clear these steps with your IT department before performing them.

Click the browser you are currently running for the correct instructions:

IE icon Resetting Internet Explorer 7.x

First, clear all temporary Internet files, including your cookies:

1. Open Microsoft Internet Explorer.
2. Click the Tools menu, then choose Internet Options.
3. Click Delete Cookies, then OK.
4. Click Delete Files, select the Delete all offline content check box, and then click OK.

This may take a while, depending on how full your Temporary Internet Files folder is.

Next, restore IE security and privacy settings to their default levels:

  1. Open Internet Explorer.
  2. Press and release the ALT key.
  3. Click on Tools -> Internet Options.
  4. Click the Security tab.
  5. Select the globe icon (Internet).
  6. Click the Custom Level button.
  7. Below it will say Reset to: Medium. Click the RESET button, then click YES.
  8. Click the OK button.
  9. Click the Default Level button.
  10. Select the Trusted Sites icon.
  11. Click the Sites button.
  12. Delete any website entries, then click OK.
  13. Click the Default Level button.
  14. Select the Restricted Sites icon.
  15. Click the Sites button.
  16. Delete any entries for,, and, then click OK.
  17. Click the Default Level button.
  18. Click the Privacy tab.
  19. Set to Medium or click the Default button.
  20. Click the Sites button.
  21. Delete any website entries, then click OK.
  22. Click the Content tab.
  23. Click the Clear SSL State button.
  24. Click OK.
  25. Click the Advanced tab.
  26. Click the Restore Defaults button.
  27. Click Apply, then OK.
  28. Close Internet Explorer.

Resetting Internet Explorer 8.0 or above

  1. Click the Tools menu, then choose Internet Options.
  2. In the General tab, click the Delete button.
  3. Check Temporary Internet Files and Cookies.
  4. Uncheck Preserve favorite website data.
  5. Click Delete.
  6. In the Security tab, click Reset all zones to default level.
  7. In the Privacy tab, click Default. (If this option is greyed out, move on to the next step.)
  8. In the Connections tab, click LAN settings.
  9. Record any Proxy Settings.
  10. Check Automatically detect settings.
  11. Uncheck remaining boxes.
  12. In the Advanced tab, click Restore advanced settings.
  13. Click Reset.
  14. Check Delete personal settings. Click Reset.
  15. Click Close.
  16. Exit and restart IE8.
  17. Settings are optional.

Firefox icon Resetting Firefox

1. Click the three lines icon in the right corner.
2. Click History, then select Clear Recent History (or use the shortcut: Ctrl+Shift+Del).
3. Select all items and click Clear Now to completely reset Firefox.

There are also more selective and individual settings in: Tools -> Options -> Privacy.

Chrome icon Resetting Google Chrome

1. Click the three lines icon in the right corner.
2. Choose History from the drop-down menu.
3. Click the Clear all browsing data... button at the top.

Safari icon Resetting Safari

1. Click the gear icon (Settings) in the top right corner of the browser.
2. Select Reset Safari.
3. Select all (default) and click the Reset button.

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