I upgraded but Real Downloaded still offers 'Upgrade to Premium' option

Antony Downes

• February 08, 2018 10:23

Hi,

I upgraded but Real Downloaded still offers 'Upgrade to Premium' option button.

It also shows the Upgrade to RealPlayer® 18 Plus pop up if I select 'Unlimited' for Download speed'. (If I click 'Upgrade Now' it recognises that I've already done so)

The problem is that the Real downloader itself doesn't seem to recognise that i've upgraded & allow me the  'Unlimited' for Download speed' option.

0

• Official comment

  

  RN Support

  • February 13, 2018 00:32

  From your screenshot, it shows that you are not signed in. Signing will unlock your paid features.

  Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

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