realplayer preium problem

David Flournoy

• February 28, 2018 08:02

ive paid already for this program and it went to shhhh. its telling me im already a member and get a hold of customer service . guess what no number. my name is david flournoy ,you should have me on file please fix issue. i can not burn music videos. it keeps telling me to get a program fo that and i did realplayer. thx 

0

• Official comment

  

  RN Support

  • March 01, 2018 19:30

  Can you please make sure you are signed into RealPlayer. Signing into RealPlayer will unlock your paid features. Here are the instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  If you are signed in but still not able to burn DVDs, please make sure you convert them to a MP4 format. If you are still not able burn DVDs, please let me know.

   

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