Refund Request RealPlayer Plus

Beverly Hardee

• May 09, 2018 00:41

Ordered upgrade to RealPlayer Plus on May 6. Unable to make it work. Also, unable to reach anyone for help. Please refund my money and tell me how to remove the upgrade.

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  RN Support

  • May 10, 2018 22:56

  This confirms your refund for your RealPlayer purchase in the amount of $43.29.

  Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

   

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  ralph cardenas

  • May 11, 2018 20:30

  A couple of days ago I upgraded and paid for a year my dvd's don't play right and I can't upload any videos. It keeps asking me to buy more space

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  RN Support

  • May 15, 2018 20:48

  Ralph,

  You should sign into RealPlayer to play DVDs. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

   

  If you think the DVD is scrambled, please follow the instructions in this link:

  https://customer.real.com/hc/en-us/articles/204041293-Seeing-green-screen-when-playing-DVD

  Lastly, you purchased RealPlayer Plus. This comes with 1GB of Cloud space. If you want to upload more, you will have to subscribe to RealTimes Premium that comes with 25GB of Cloud space.

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  Richard Stipp

  • August 29, 2024 20:02

  Just downloaded Realplayer premium. Doesn’t work on my iPad. Would like a refund

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