Realplayer gets error messages constantly on my Windows 10 PC

Ann Roberti

• May 13, 2018 21:17

 Since switching to a Windows 10 PC, Realplayer is continuously getting the error message "An error has occurred in the script on this page. Unable to set property 'scroll' of undefined or null reference.   I get this message tons of times a day.

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  RN Support

  • May 15, 2018 21:02

  Please reinstall RealPlayer by following the instructions from this link.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: You will have to recreate any playlists you already have.

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  Ann Roberti

  • August 16, 2018 14:54
  • Edited

  I followed the instructions above, and as soon as I start Realplayer after the clean uninstall and reinstall, I get an error pop up box "An error has occurred in the script on this page. line 1 char 105 error unable to set the property 'scroll' of undefined or null reference. 

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  RN Support

  • August 16, 2018 17:43

  We sent you an email. Please respond from there.

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