I purchased a license to run real player plus.

Arthur Ellul

• June 17, 2018 20:43

please note that I had paid for an upgrade to run real player plus on my PC. When I try to install real player, I am being asked again to pay for real plus features, when I have already done so.

I had to format me PC this week, so I reinstalled version 18 from the original download, I am being asked to pay again. I cannot understand.

thanks and regards, arthure@euroweb.net.mt

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  Eddie Williams

  • June 18, 2018 01:07

  Downlad Video

  Downloading video from any channel or you tube not functioning do not see the icon Download Video.

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  RN Support

  • June 28, 2018 21:29

  Arthur,

  You will need to sign into RealPlayer with your email address to activate your Plus features.

  Here are the instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

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  RN Support

  • June 28, 2018 21:30

  Eddie,

  To resolve your issue, please follow the steps from this link

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

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