Help! I have renewed my plan but I am still getting warnings

Paul Hattimer

• June 21, 2018 18:50

Hi,

 

Does anyone have a phone number that I can talk to a live person?  I keep getting warnings that my content will be deleted even though I have already signed up for a new plan!  Help!

 

Paul Hattimer   phattimer@gmail.com

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  Davy Mangunsong

  • June 22, 2018 05:43

  i have the same problem. trying to get help myself.

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  RN Support

  • June 28, 2018 23:16
  • Edited

  Paul,

  We looked up your account and see that you have a total of 32GB allocated Cloud storage while you have over 3TB of files stored in the Cloud. This is the reason why you are receiving these alerts. Please download your Cloud files and maintain them to be within the allocated storage

  https://customer.real.com/hc/en-us/articles/115001641267-Download-all-photos-and-videos-from-RealCloud

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  RN Support

  • June 28, 2018 23:19

  Davy,

  We looked up your account and see that you have a total of 27GB allocated Cloud storage while you have over 59GB of files stored in the Cloud. This is the reason why you are receiving these alerts. Please download your Cloud files and maintain them to be within the allocated storage

  https://customer.real.com/hc/en-us/articles/115001641267-Download-all-photos-and-videos-from-RealCloud

   

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