can not sign in because realplayer not connected to internet

Glenn Coffman

• July 01, 2018 21:44

 Can not sign in because realplayer  not connected to the internet. Did all suggested solutions and still can not connect to internet. This happens often and the only thing I know to do is uninstall and reinstall.

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  RN Support

  • July 04, 2018 00:13

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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  glen lawrnce

  • February 12, 2019 17:08

  NOT ABLE ACCESS SIGN IN PAGE

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  RN Support

  • February 12, 2019 22:16

  Glen Lawrnce,

  If you've followed the above solution and yet unable to sign in, please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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