downloader sometimes doesn't work

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• July 24, 2018 13:17

Sometimes downloader doesn't work, with FB videos which have permissions and should work; symptoms are that after searching for video, app disappears [not closes]. Sometimes this can be solved by closing all realplayer apps in task manager [win 8.1] but nut always, always so far fixes w reboot. Ideas?

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  RN Support

  • July 26, 2018 01:19

  Something seems to have gone wrong with your library database or with the installation itself. Following the instructions from this link should resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: You will have to recreate any music playlists if you are following these steps.

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