Can't play DVD on laptop after downloading $40 Real Time Plus and Can't get a refund

Danielle Austin

• August 01, 2018 22:55

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  RN Support

  • August 01, 2018 22:59

  Please make sure you are signed into RealPlayer with the email address associated with your purchase. To activate your paid features, you need to sign in. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  If you are still not able to play DVDs, please let us know what errors you see. If you insist on a refund, please let us know.

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  Danielle Austin

  • August 01, 2018 23:44

  Signed in to Real Player with the email address associated with my purchase.

  Still cannot play DVDs.

  No error messages

  Please refund the money.  I'll use an external DVD player instead.

  Thank you.

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  RN Support

  • August 02, 2018 18:28

  This email confirms your refund for your RealPlayer purchase in the amount of $39.99.

  Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

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