Paid for Upgrade, Still have basic player

Gary Wachter

• August 09, 2018 02:17

Paid the premium price to get the premium features. I installed the supposed premium software, but it is still the same basic version.

When I click on a premium, feature, I get an "upgrade Now" tab. Following that and logging in, the system says that the Plus item has been removed from basket since I have already paid for it.

I tried to download again, and it is the same basic "free" version. Where is the one I paid for?

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  RN Support

  • August 09, 2018 19:32

  We see an active RealPlayer Plus under your email address. You will need to sign into RealPlayer to activate your Plus features .Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

   

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