program freezes. Was working OK until yesterday. Uninstalling and then reinstall had no effect.

John Eldridge

• October 18, 2018 14:00

0

• Official comment

  

  RN Support

  • October 22, 2018 21:44
  • Edited

  Please follow the instructions form this link.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will need to recreate them
• 

  Neil Heslop

  • October 22, 2018 16:37

  I've the same problem - is it just the two of us.

  Worked fine until about a week ago, downloaded video starts to play, but if I use the fast forward or skip right arrows on RP screen, the video moves on but then freezes, If I drag the slider bar to go to a place in the video, same result as above.

   

  Using Windows 10 on an HP laptop

  0
• 

  Neil Heslop

  • October 23, 2018 16:58

  Many thanks RealPlayer support team, the instructions were straightforward to follow and seem to have resolved the problem.

  0

Please sign in to leave a comment.