Program freezes, unresponsive, can not even close it, library unresponsive, latest WIN10, latest software on new HP. laptop

Steve Matyas

• October 21, 2018 12:31

 Installed latest free version of Real Player and it worked fine for a short time. Then the program became unresponsive and could not open it. When it would open I could download and replay. Now it freezes so I can not open any library items.. Have to use task manager to close program, reboot PC, and try again. Would like to purchase upgrade but not before problems resolved . Numerous reinstalls did not help.

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  RN Support

  • October 22, 2018 22:01

  This may be happening because of a corrupted library database. To resolve this issue, please follow the instructions from the below link.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will need to recreate them.

   

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  geoff markley

  • October 28, 2018 12:00

  think its  windows 10 update ,, lots of probs  !! , you are not alone  !!  with this prob .  had blue screen  of death  on my hp … after latest  

  update .  best  hang  fire .. let realplayer/Microsoft sort it out ..  ive same problem ..  as many .  don't think fault at your end  . 

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