geoff markley- library freezing

geoff markley

• October 28, 2018 07:31

hi , suddenly  my realplayer  video library  freezes  when you click on a video to watch . I can still download , I think it may be due to windows 10 recent update. I run hp  and had blue screen of death  , like other people  on recent update ..help !!, I have tried uninstalling  etc , but still the same 

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  RN Support

  • October 29, 2018 20:48

  We have heard about the recent Windows update deleting files,

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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