Unable to access RealPlayer Plus (premium features)

suleiman al kindy

• November 01, 2018 16:52

With no response after clicking the RealPlayer logo, I click on "account name" & "Activate RealPlayer" but message comes up: "RealPlayer must install additional components to complete activation". After clicking "install" I get messages telling me "unable to create directory for software decompression" and "RealPlayer failed to install additional components to enable your Plus features. Please try again."

I have uninstalled and reinstalled RealPlayer several times but the problem persists.     

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  RN Support

  • November 01, 2018 18:01

  Based on the information you have provided, it looks more like a Windows issue than a RealPlayer issue. Are you the "Administrator" of your Windows operating system? Please make sure you are having "admin" rights on this computer.

  In the meanwhile, please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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  suleiman al kindy

  • November 03, 2018 11:29

  I have followed the instructions but the issues reported on 01 Nov 18 still persist . Please help me resolve the problem.

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