realplayer wont play , just freezes

geoff markley

• November 05, 2018 07:17

hi , since windows 10 update , realplayer  just freezes  when click on  video . have done clean uninstall as your instructions . now even worse , pics wont load either , tho I can download stuff . help !!!! 

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  RN Support

  • November 06, 2018 22:45

  We have heard reports of the latest Windows 10 update conflicting with existing programs and files.

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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