Unable to Burn

Glenn Harper

• December 29, 2018 20:29

I had to replace my desktop due to hardware issues. Reinstalled RealPlayer Plus. Everything appeared to be fine. Tried to burn DVD. Received error. RealPlayer burn system failed to initialize. Is there another piece of software I need? DVD drive is GH82N.

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  RN Support

  • December 31, 2018 07:02

  Are you able to play a DVD or a CD using a different media player like Windows Media Player? You will need to sign into RealPlayer if you have the Plus v.18 purchased.

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  Glenn Harper

  • December 31, 2018 20:53

  Yes I have signed in. Yes I am using Plus. Able to burn with another player. Version 18.1.15.215. Check for update shows current version installed.

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  RN Support

  • January 04, 2019 04:17

  We sent you an email. We'll take it from there.

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