not down load update after purchased

Lai-an luu

• May 12, 2019 08:09

Dear: realplayer team.

I HAVE BEEN OFFERED AN UPGRATEED TO PREMIUM FEATHER AT 50%

DISCOUNT , THE PRICE IS £17,50 HAS PURCHASED IT LAST SUNDAY OF THE 5/MAY/ 2019 WAS PAID BY DIRECT DEBIT BUT IS NOT YET DOWN-LOAD

ON MY COMPUTER,IF YOU PLEASE CAN GO THROUGHT AND CHECK AND LET ME KNOW ANY PRBLEM. I'M WAITING!

THANK-YOU

MR  LUU

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• 

  RN Support

  • May 13, 2019 21:04

  We are not seeing any charges under your email address. We see a cancelled RealTimes Monthly plan under your email address.

  To install RealPlayer, please follow the steps from this link.

  https://customer.real.com/hc/en-us/articles/204039983-Installing-RealPlayer-for-the-first-time

   

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