I am unable to use Real Player at all.

Kathy Green

• May 20, 2019 01:24

I have just recently upgraded from free Real Player to the cheapest version of Real Player Premium.  Unfortunately, I cannot use it at all anymore; every time I click on it, or on any Real Player video, it freezes and cannot load.  Please, can you help me?  Premium is useless to me if it cannot be used.

 

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  RN Support

  • May 20, 2019 19:11

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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